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Customer dispute management

Duration :

2 days

Neuroeducation
Info :
  • Understanding the origins of aggression 
  • Cognitive and hormonal processes 
  • Communication processes and challenges 
  • Transactional analysis in the service of communication 
  • Neuro-Linguistic Programming (NLP) for de-escalation 
  • Mastering non-verbal communication 
  • Mastering verbal and para-verbal communication 
  • Developing listening skills 
  • Identifying conflict resolution channels 
  • Conflict resolution matrices 
  • Nonviolent communication 
  • Knowing how to anticipate 
  • Developing emotional intelligence 
  • Knowing how to forgive
Program update

14 janvier 2025

Délai et conditions d'accès

Sessions open with a minimum of 4 trainees. A maximum of 3 months delay between the request and the execution of the service, provided the opening conditions are met.

Lieux des prestations

The premises chosen by Humanissue Consulting are accessible to people with reduced mobility.

The locations are determined by the co-contractors. For individuals with disabilities not related to mobility, we recommend the training organization CCI Formation, which collaborates with HandisupAuvergne: http://www.handisupauvergne.org/qui-sommesnous/

Bilan de compétences Humanissue Consulting à Chamalières et Clermont-Ferrand
Contact us
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Email :m.jay@humanissue.fr

 

 Tél.: 07 80 91 12 21

www.humanissue.fr

Sébastien GENTY

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HUMANISSUE Consulting - 15, avenue des Thermes - 63400 Chamalières

SIRET n°908 287 568 00012

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