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Because individuality is the key to the organization's success
Customer dispute management
Duration :
2 days
Neuroeducation
Info :
- Understanding the origins of aggression
- Cognitive and hormonal processes
- Communication processes and challenges
- Transactional analysis in the service of communication
- Neuro-Linguistic Programming (NLP) for de-escalation
- Mastering non-verbal communication
- Mastering verbal and para-verbal communication
- Developing listening skills
- Identifying conflict resolution channels
- Conflict resolution matrices
- Nonviolent communication
- Knowing how to anticipate
- Developing emotional intelligence
- Knowing how to forgive
14 January 2025
<p>Sessions open with a minimum of 4 trainees. A maximum of 3 months delay between the request and the execution of the service, provided the opening conditions are met.</p>
The premises chosen by Humanissue Consulting are accessible to people with reduced mobility.
The locations are determined by the co-contractors. For individuals with disabilities not related to mobility, we recommend the training organization CCI Formation, which collaborates with HandisupAuvergne: http://www.handisupauvergne.org/qui-sommesnous/
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