• Know how to manage your activity around dashboards. 

• Know how to determine the relevant indicators. 

• Know how to measure performance and manage accordingly. 

• Know how to create relevant tools.

• Mastering "Storytelling".

• Knowing how to enhance the customer experience.

• Knowing how to practice proactive listening.

• Knowing how to identify the customer's aspirations.

• Knowing how to use the right purchasing levers.

• Knowing how to master customer loyalty tools.

• Knowing how to implement a customer recruitment plan.

• Mastery of professional benevolence.

• Knowing how to analyze individual communication styles.

• Knowing how to share one's managerial vision.

• Knowing how to lead teams.

• Knowing how to handle a conflict situation.