How to speak Luxury
Duration :
3 days
Prerequisites :
English level B2
or TOEIC 605-780.
For whom :
Individuals in commercial preparation in the Luxury environment, or those wishing to work in the Luxury sector, or junior employees in the Luxury industry.
Given at the end of the training :
Training Certificate
Net price - Individual / Inter-company :
1800 €
The premises chosen by Humanissue Consulting are accessible to people with reduced mobility.
The locations are determined by the co-contractors. For individuals with disabilities not related to mobility, we recommend the training organization CCI Formation, which collaborates with HandisupAuvergne: http://www.handisupauvergne.org/qui-sommesnous/
VAT not applicable, Article 293B of the French General Tax Code
Pedagogical Manager :
Sébastien GENTY
- Know how to identify codes and customs in the Luxury environment.
- Know how to enhance the customer experience through carefully chosen vocabulary.
- Know how to master more than 50 new descriptive adjectives in English.
15 janvier 2024
- Interculturality of Luxury
- History and Environment of Luxury
- Expected services according to domains
- Expected expertise
- Developing expertise and knowledge
- Merchandising techniques in Luxury
- Concept stores
- Developing vocabulary according to brand culture
- Mastering reception vocabulary
- Mastering professional vocabulary
- Mastering transaction vocabulary
- Negotiating in English
- Codes and customs according to culture
- Adapting posture and non-verbal communication
Sessions open with a minimum of 4 trainees. A maximum of 3 months delay between the request and the execution of the service, provided the opening conditions are met.
- Welcome booklet.
- Internal regulations.
- Practical sheets.
- Course materials.
- LMS platform link.
- End of seminar: Multiple-Choice Quiz (QCM) on the terms studied.
- Online Multiple-Choice Quiz (QCM) after 1 month.
- Phone interviews after 2 months.
Sébastien GENTY
- Video equipment (projection and video recording).
- Whiteboard. Blank sheets.
- Post-it notes.
- Role-playing games.
- Written and online exercises (multiple-choice questions, quizzes).
- Systemic approach.
- Real-life scenarios (oral).